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FAQs

How much does shipping cost?

See our delivery and returns information here.

When will my order ship?

We pack orders every weekday. Orders placed before 2pm usually get packed up and sent the same day. 

We don’t ship on UK bank holidays as our postal service doesn’t run! See all bank holidays here.

How long before I can expect my order to arrive:

In the UK:
We use Royal Mail 48h Tracked for standard UK deliveries, which should be 2-4 working days from posting.
For express delivery, it's Royal Mail 24h Tracked.
Over the last couple of years we have seen the postal service struggle with delays during busier periods such as Black Friday and Christmas. 

We use Royal Mail International Standard for all international deliveries. 

European Union:
International delivery times vary from country to country but are estimated as 3-5 working days for Europe.

Rest of the world:
Times vary wildly for different countries. Royal Mail indicates 6 -10 working days.

Please note that we do not ship on weekends and the following holidays: New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Late Summer Bank Holiday, Christmas Day and Boxing Day.

Do you ship internationally?

Yes! We ship to many countries worldwide. We have many customers in Europe, the USA, and Australia.

Will I be charged international duties and/or taxes?

For orders to the USA, Canada and Australia, along with most international destinations, you will not be charged any additional taxes or duties.

Orders to countries within the EU may incur customs fees, which will be charged to you directly.

Do you offer gift wrapping?

Yes, we offer gift wrapping for a small additional fee. Just go to the cart page and tick the box to add gift wrap to your order and it will arrive wrapped up and ready to gift. 

What's your return policy?

We're lucky to not receive returns often, but if there is something wrong or you're not happy for any reason - we're here! 
You are very welcome to return any items that do not suit. Please note, the buyer is responsible for the costs of the returns. We do not supply returns labels. You have 14 days to return your goods.
Contact studio@onceuponatuesday.co.uk with your returns query. 

Can I cancel or modify my order before it ships?

Once we receive your order, we start working on it right away! Therefore we cannot guarantee any changes to your order. However, we always try to do our best to help. If you’d like to cancel or edit the shipping address on your order, please email us asap at studio@onceuponatuesday.co.uk as soon as possible and we’ll do our best to help.

We monitor emails Mon-Fri 9am-3pm GMT/BST.

If we don’t manage to catch it before dispatch, we are happy to assist with the return or exchange of items once you have received your order.

Will I get a tracking number?

For UK orders we provide tracking. Your tracking number is in your shipping confirmation email. If you would like to track your UK order - head to https://www.royalmail.com/track-your-item#/ and enter the tracking number on your shipping confirmation 

For international orders, tracking is available as a premium option at the checkout. 

Order not received? 

For issues with delivery or tracking, the first steps are:

For UK orders - to check your tracking number with Royal Mail, you can find this in the email we sent you after dispatching your parcel. This will tell you when the item was sent and if Royal Mail has attempted delivery. Also, be sure to check that the delivery address you have provided is complete and correct.

If that brings you no closer to an answer, please email studio@onceuponatuesday.co.uk and we’ll get to the bottom of it!

For international orders - if you paid for tracking, check your tracking number which you can find in the email we sent you at dispatch. This will tell you when the item was shipped and if your local postal service has attempted delivery. Also, be sure to check that the delivery address you have provided is complete and correct.

If that brings you no closer to an answer, please email studio@onceuponatuesday.co.uk and we’ll get to the bottom of it!

The item I want is sold out. Will it be restocked?

It depends… but feel free to get in touch.

We’re always keen to hear your suggestions and if there are products that you would like to see, do get in touch with us on studio@onceuponatuesday.co.uk.

Join our newsletter and/or follow us on Instagram to keep up with the latest product launches.

What payment methods do you accept?

We accept all major debit and credit cards as well as PayPal. 

I have a promo code - how do I use it?

To use a promo code, add the products you would like to your cart and go to checkout. Enter the code in the provided “discount code box” on the checkout page and click “apply”.

Only one promo code can be applied per order.

Need to get in touch with us?

Email us at studio@onceuponatuesday.co.uk, emails are monitored Monday through Friday (excluding bank holidays) 9am - 3pm BST/GMT. 

Interested in working for Once Upon a Tuesday?

We're a small, growing business, based at creative hub, Lanteague Studios nr Zelah in Cornwall. We're growing our team and would love to hear from you if you'd like to work with us. 
To see current openings, check our careers page.

Once Upon a Tuesday provides equal employment opportunities to all applicants for employment without discrimination on the basis race, colour, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetics, or any other factors.

Where can I buy your calendars in store?

We have compiled a list of all our lovely stockists so far, you can view them all here.