Delivery rates & Returns

Looking for our delivery rates? You're on the right page.

Postage

UNITED KINGDOM
Free Tracked delivery on all UK orders over £10 (Royal Mail 48h Tracked)

Tracked delivery on UK orders under £10 (Royal Mail 48h Tracked) £1.20

Express UK delivery ( Royal Mail 24h Tracked) £4.50

EUROPE
£5 Royal Mail International Standard (untracked).

Royal Mail aims to deliver in 3-5 working days. Although this may be longer.
(please note, some countries will charge extra fees when importing. For example, orders to NL over EU22 - will have a customs clearance fee)

REST OF THE WORLD
£8 Royal Mail International Standard (untracked).

Royal Mail aims to deliver in 6-7 working days. Although this may be longer.

Deliveries:

We use Royal Mail for all deliveries.

We'll post your parcel within 3 working days of ordering (usually on
the same day!).

We don’t ship on UK bank holidays as our postal service doesn’t run.
See all bank holidays here

Please note - we cannot take any responsibility for any delays by the postal service, however, we are always here to help.

If you would like to track your UK order - head to https://www.royalmail.com/track-your-item#/ and enter the tracking number on your shipping confirmation

Get your order delivered in time for Christmas

Domestic UK

UK Free Standard Delivery - Order by 11am on Wednesday 20th December for Christmas Delivery.

UK Express delivery at £4.50 - Order by 11am on Thursday 21st December for Christmas Delivery.

Giftcards - Digital! Order any time for delivery to your email.

International

8 Dec order before 11am - USA, Canada & Europe - Last recommeneded order date for Christmas delivery. (please note, we cannot guarantee delivery in time for Christmas)

Packaging

With everything we do, we consider the environment and our impact.

We use recycled card packaging and encourage you to reuse it too.

We don't use plastic sleeves for anything.

We also try to minimise the packaging used for your parcel. Less is more.

Returns

We're lucky to not receive returns often, but of course - if there is something wrong or you're not happy for any reason - we're here! You are very welcome to return any items that do not suit. Please note, the buyer is responsible for the costs of the returns. We do not supply returns labels. You have 14 days to return your goods.

Simply email us at studio@onceuponatuesday.co.uk and I'll let you know the address to return the item to.